As a facilities manager or property manager in Denver, you are probably overwhelmed with a myriad of responsibilities. Your to-do list is perpetually overflowing, and finding reliable vendors to handle critical tasks can be a burden. Repairs, maintenance, hiring help, cleaning – the list of duties never quite ends.
Among these tasks, professional janitorial services stand out as a make-or-break factor in maintaining a smooth operation. The distinction between proactive and reactive cleaning can determine whether your experience is stress-free or fraught with frustration. At Legacy Cleaning Solutions, we believe in proactive cleaning service, and here’s why you should too.
The Difference Between Proactive and Reactive Cleaning
Proactive Cleaning
Proactive cleaning involves regular maintenance and inspections to prevent issues before they arise. A proactive janitorial partner will routinely check in with you, even if no problems have been reported. They will return calls and emails promptly, addressing potential concerns before they escalate. This approach ensures a consistently clean environment, reducing the likelihood of unexpected problems. This typically involves working closely with clients and creating a customized cleaning schedule with flexibility for a deep cleaning or sanitizing when needed.
Reactive Cleaning
In contrast, reactive cleaning is characterized by addressing issues only after they have been reported. This approach often leads to a cycle of complaints and dissatisfaction. Reactive janitorial services typically wait for you to identify problems, resulting in a reactive rather than preventive stance. Communication becomes strained, and the facility manager ends up managing the janitorial service rather than the other way around. Reactive cleaning is not only ineffective for your facility, but also destructive to your partners and your clients.
Signs of a Proactive Janitorial Service
- Regular Check-ins: A proactive cleaner will schedule regular visits to inspect the facility and discuss any potential issues, ensuring your satisfaction with completed work.
- Prompt Communication: They return calls and emails quickly, demonstrating their commitment to your satisfaction. Communication is key to forming a lasting working relationship and forming a proactive cleaning approach.
- Detailed Cleaning Schedules: They have clear, detailed service agreements that outline exactly what services will be performed, when, and at what cost. Both parties should always have clear expectations of what work is to be performed.
- Accountability: They provide you with direct contact information for the person responsible for your account, ensuring easy and direct communication. If you are unsatisfied with the work performed, your commercial cleaning service should be quick to make corrections by listening to your feedback in a constructive way.
- Preventive Measures: They anticipate problems and take steps to prevent them, rather than waiting for you to report issues at your facility.
The Pitfalls of Reactive Janitorial Services
Reactive janitorial services often lead to a breakdown in communication and service quality. Issues include:
- Delayed Responses: Slow communication can exacerbate problems, leading to frustration and sometimes this creates additional work for you.
- Lack of Inspections: Without regular inspections, problems are only addressed after they have caused significant disruption.
- Customer Service Decline: Over time, the relationship becomes defined by complaints rather than proactive solutions.
- Increased Stress: Managing a reactive janitorial service adds to your workload, rather than alleviating it.
Why Outsource to Professional Janitorial Services?
Cost Savings
Outsourcing janitorial services to a professional company like Legacy Cleaning Solutions can save you money in several ways:
- Efficient Use of Resources: Commercial cleaning services use their expertise and high-quality equipment to perform tasks more efficiently and safely.
- Preventive Maintenance: Regular, proactive cleaning prevents costly repairs and replacements of fixtures and fittings. For example, regular dusting and vacuuming can extend the life of your HVAC system, as well as flooring.
- Focus on Core Activities: By outsourcing commercial janitorial services, you free up your time and resources to focus on core business activities, increasing overall productivity.
Superior Cleaning Standards
Professional janitorial services maintain high standards of cleanliness, ensuring a healthy and safe environment. Benefits include:
- Experienced Staff: Professional cleaners are trained and experienced, ensuring thorough and effective cleaning. At Legacy Cleaning Solutions Cleaning, we hire, train, insure, and regularly monitor our teams to ensure they are remaining compliant and performing at the highest level.
- High-Quality Supplies: Professional companies use top-tier cleaning supplies that provide better results and are safer for your facility – as well as more cost-effective than what you could purchase at your local hardware store.
- Consistent Results: Regular, scheduled cleaning ensures that your facility remains consistently clean, rather than fluctuating between clean and dirty. Over time, this will preserve your facility and extend the lifetime of many systems and equipment that you may house.
Improved Employee Morale and Health
A clean work environment significantly impacts employee morale and health:
- Reduced Sick Days: A cleaner environment reduces the spread of germs, leading to fewer sick days and higher productivity. Scheduled sanitizing during cold and flu season can diminish the spread of illness.
- Positive Work Environment: A well-maintained workplace boosts employee morale, leading to increased job satisfaction and retention.
Peace of Mind
Outsourcing to a proactive janitorial service provides peace of mind:
- Reliability: Knowing that your facility is in capable hands allows you to focus on other responsibilities without worry.
- Accountability: Professional companies stand by their work, ensuring that any issues are promptly addressed and resolved.
Why Legacy Cleaning Solutions?
The choice between proactive and reactive janitorial services can have a significant impact on your role as a facilities manager. Outsourcing to a professional janitorial service ensures that your facility remains spotless and well-maintained, allowing you to focus on other critical tasks.
At Legacy Cleaning Solutions, we pride ourselves on our proactive approach, ensuring that we meet and exceed your expectations every time. If your company is ready to explore the benefits of outsourcing janitorial services and discover how it can lead to cost savings and operational efficiency, please reach out to us. We also specialize in cleaning schools, places of worship, hospitals, construction cleanup, and more.
